This toolkit offers practical guidance to financial service providers (FSP) which are already providing or intend to provide formal financial services, including digital financial services (DFS), to savings groups. Insights and lessons offered in this toolkit are based on the experiences of six FSPs, which are UNCDF’s MicroLead partners in Benin, Burkina Faso, Ghana, Malawi, […]

The purpose of this training guide is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them. The guide has seven modules with clear lesson plans and guidance for trainers. Participants will learn about the different ways […]

This guide outlines practical steps that mobile operators can take to reach women customers. Drawing on its research and work across Africa, Asia and Latin America over the last decade, GSMA has distilled 10 key recommendations for reaching women with mobile. While consideration of the unique local context is crucial, some overarching themes have emerged. […]

This article shares key findings from qualitative research conducted by UNCDF Tanzania and CARE International on the digital financial services (DFS) that are most appropriate for informal savings groups. The authors outline two key findings. First, while mobile money is appropriate for individual accounts, there are difficulties around the validation of group accounts. Also, agent […]

This article discusses the persistent gender gap in access to financial services and digital technologies. The key to closing both gaps may be found in savings groups, according to BFA, the Aga Khan Foundation (AKF), Financial Sector Deepening Trust Tanzania (FSDT), and the Bill & Melinda Gates Foundation. Most savings groups are cash-based. But if […]