Training
Digital Financial Services Digital Inclusion Digital Literacy Digital Payments Digitization Benefits Digitization Planning Mobile Device Mobile Money Mobile Phone Access Program Quality

Digital Literacy Training Guide: A Guide for Mobile Money Agents and Digital Literacy Change Agents

Published by
2020
GSMA
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The purpose of this training guide is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them. The guide has seven modules with clear lesson plans and guidance for trainers.

Participants will learn about the different ways people save, send and receive money, and how mobile money can make these financial transactions easier.

The training covers key aspects of mobile money transactions, including: 1) The differences between traditional and digital financial transactions; 2) The differences between traditional and digital financial services; 3) Digital financial services and traditional financial services available in the community; 4) Requirements for opening a mobile money account and becoming a mobile money agent; and 5) How to complete common digital financial transactions.

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