Frequently Asked Questions

What are digital savings groups (DSGs)?

Digital savings groups (DSGs) are savings groups whose procedures, records, or transactions are digitized in some way, typically through the use of mobile phones. For an overview of DSGs, please refer to our Digital Savings Group (DSG) Glossary: Key Concepts and Terms and Digital Savings Groups (DSGs): Technology Solutions Overview.

The DSG Hub is an online learning and community platform aimed at facilitating thoughtful, safe, and inclusive digitization of savings groups. For more information, please visit our About page. 

The DSG Hub is a global destination for anyone who is planning, implementing, developing technology for, or studying DSGs. This includes non-governmental organizations, financial service providers, funders, investors, technology firms, and researchers.

The DSG Hub project is funded by the FAHU Foundation and implemented by Global Communities. All DSG community members are encouraged to submit content to the hub. The project has an Advisory Board, which ensures that the DSG Hub is of the highest quality and meets the distinct needs of savings group practitioners. To find out more, visit the About page.

The DSG Hub content can be found on two pages: Resources and Blog. Resources are publications curated by the DSG Hub editorial team or submitted by DSG community members (DSG Hub users). They include studies, tools, training, briefs, videos, blog posts, and other publications. On the Blog page, you will find blog posts written specifically for the DSG Hub by our team or DSG Hub users.

Please visit the Propose Content page for more information about submitting work to the DSG Hub.

English is the only language currently supported on the DSG Hub except for Resources which already exist in other languages.

No, you do not have to pay to access resources or submit content to the DSG Hub. The DSG Hub is open to the public and anyone can use it free of charge. There are also no fees associated with publishing on our site. 

No, you will not get paid for submitting content to the DSG Hub. We do not offer honorariums to authors.

No, the DSG Hub does not provide training, technical assistance, or funding. However, we publish training materials and you can search our Community page to see if any of our members offer such resources.

Your privacy is important to us and we protect it across the DSG Hub, which was built in compliance with the General Data Protection Regulation (GDPR) of the European Union. Please see our Privacy Policy to find out what data is collected, how and where it is processed, stored, and more.

The DSG Hub provides a wide variety of practical resources to support savings group members and practitioners on their digitization journeys. The site also allows diverse actors from across the industry to connect with one another through our Community platform, share insights and experiences, and learn from successes and failures in the sector. You do not need to be a registered member to view resources or read blog posts on the Hub. But, if you sign up and log in, you will be able to ‘like’ and comment on resources and you will gain full access to our Community platform. This will give you the opportunity to view other members’ profiles and interact with them directly through our internal messaging function. DSG Hub membership is free of charge and available to all users who agree to our Terms of Use. You can discontinue your membership and delete your profile at any time.

Yes. If you sign up, log in, and ‘like’ a resource or a blog post, it will be automatically saved in your member profile.

Yes, we publish a monthly newsletter with news and announcements about the DSG Hub, including links to new resources and blog posts. You can subscribe or unsubscribe from the newsletter at any time. We encourage our users to submit their announcements—including information about new resources, jobs, collaboration opportunities, or events—for inclusion in the newsletter. We would like the newsletter to be the voice of the DSG community.

When you sign up as a member of the DSG Hub, you have the option to make your profile public or not. You can also visit My Profile and edit it accordingly.

Once logged in, navigate to My Profile by clicking on your image or avatar in the upper right-hand corner of the screen.

To edit your profile: click Edit Profile. From here, you can change your picture and personal details, and you can make your profile public or private. To edit your email notifications, unsubscribe from the DSG Hub newsletter, or change your password, click on Settings.

To delete your profile: click Settings on the left side of the screen and proceed to Delete Account.

Please send us a message through the Contact form.

Please send us a message through the Contact form.

Please send us a message through the Contact form.

Please take this 5-minute survey to help us shape the future of the DSG Hub! The survey closes on February 10, 2023.