This special report, by AFI’s Digital Financial Services Working Group, examines the role of digital financial services (DFS) in enhancing and sustaining the access, use, and overall quality of financial services for women. The report includes a comprehensive analysis of the current body of knowledge and case studies of countries that have accelerated DFS policy […]

This webinar, recorded on June 23, 2022, explored key trends and considerations in the digital savings group (DSG) space and launched the DSG Hub. It also showcased three new resources developed for the DSG community: DSG Glossary: Key Concepts and Terms, DSG Technology Solutions Overview, and DSG Toolkit: Tools to Support Safe and Gender-responsive Digitization […]

In this interview, Paula Rudnicka, the DSG Hub Program Manager and Sr. Technical Advisor for Gender Integration at Global Communities, shares her insights about financial inclusion, digital transformation, and the role of the Hub in promoting smart and gender-responsive digitization of savings groups.

This article explores evidence which shows that women are more likely to experience most risks identified in CGAP’s typology of 66 DFS consumer risks than men. CGAP observes that long-standing digital financial service (DFS) risks are not only getting worse, but new risks are emerging every year, and women are more vulnerable to DFS risks than […]

Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]

This guide summarizes key components and concepts in digital financial capability (DFC) and explores key principles in the design of DFC programs. By leveraging the five principles (Who, What, When, Where, and How) and their associated design elements, financial services providers, policy makers, and other stakeholders can help women customers take the journey toward confident […]

This article explores digital financial capability (DFC) as a critical component of the digital transformation journey, especially for women. Financial capability must evolve to include DFC, so low-income women are not left behind. Research by CFI reveals that traditional financial literacy approaches are ineffective and women are particularly affected by social norms. In the same […]

This learning brief examines the effects of the COVID-19 pandemic on women’s savings groups in diverse African contexts and explores how the shift to digitization impacted these groups and their members. Conclusions indicate that women’s savings groups contributed to resilience to economic challenges associated with the pandemic. For example, households with a female member in […]

This FinEquity brief explores the relationship between digital financial literacy (DFL) and women’s digital financial inclusion. The brief outlines the components, enablers, and challenges to women’s DFL, and demonstrates how the various dimensions of DFL are inter-connected and should not be addressed in isolation. Drawing from the experiences of FinEquity members, the brief explores good […]