Brief
Digital Inclusion Technology Solutions

How CARE is Using WhatsApp to Power Digital Innovation in Savings Groups

Published by
Eric Kaduru
2025
CARE
View Resource

Across Africa, WhatsApp is emerging as more than just a messaging app—it’s becoming a dynamic tool for training, data collection, and peer-led learning. This three-part CARE brief series explores how VSLA members and Community-Based Trainers (CBTs) are using WhatsApp in creative, community-driven ways:

  • Part 1: WhatsApp Training – How voice notes, videos, and mobile messaging make financial literacy more inclusive
  • Part 2: WhatsApp for Data Collection – Testing polls, audio responses, and surveys as fast, low-cost ways to gather feedback
  • Part 3: WhatsApp Communities of Practice – How CBTs are leading their own learning networks and solving challenges in real time

Each brief offers practical lessons and real-world examples to guide implementers, donors, and digital inclusion advocates.

Leave a Reply

View all comments

Related Resources

Read
Multimedia
Digital Inclusion Digital Transformation Digitization Benefits Digitization Risks & Barriers
Workshop
Multimedia
Digital Inclusion Digital Transformation Digitization Benefits Digitization Risks & Barriers

Recap And Recordings of Workshop On Digital Savings Groups (DSGs)

U-Learn
2022

Recap And Recordings of Workshop On Digital Savings Groups (DSGs)

This half-day workshop brought together key refugee response actors – including digital and financial service providers, policy makers, donors, implementers and humanitarian actors – to encourage stock-taking of the digital savings groups landscape in the Uganda refugee response, and foster critical reflection. The event was organized in April 2022 by UNCDF, the Uganda Inter-Agency Cash […]
Read
Brief
Digital Financial Services Digital Inclusion Digital Literacy Digitization Planning
FinEquity COVER
Brief
Digital Financial Services Digital Inclusion Digital Literacy Digitization Planning

Enabling Women’s Financial Inclusion through Digital Financial Literacy

FinEquity
2021

Enabling Women’s Financial Inclusion through Digital Financial Literacy

This FinEquity brief explores the relationship between digital financial literacy (DFL) and women’s digital financial inclusion. The brief outlines the components, enablers, and challenges to women’s DFL, and demonstrates how the various dimensions of DFL are inter-connected and should not be addressed in isolation. Drawing from the experiences of FinEquity members, the brief explores good […]