Brief
Digital Inclusion Technology Solutions

How CARE is Using WhatsApp to Power Digital Innovation in Savings Groups

Published by
Eric Kaduru
2025
CARE
View Resource

Across Africa, WhatsApp is emerging as more than just a messaging app—it’s becoming a dynamic tool for training, data collection, and peer-led learning. This three-part CARE brief series explores how VSLA members and Community-Based Trainers (CBTs) are using WhatsApp in creative, community-driven ways:

  • Part 1: WhatsApp Training – How voice notes, videos, and mobile messaging make financial literacy more inclusive
  • Part 2: WhatsApp for Data Collection – Testing polls, audio responses, and surveys as fast, low-cost ways to gather feedback
  • Part 3: WhatsApp Communities of Practice – How CBTs are leading their own learning networks and solving challenges in real time

Each brief offers practical lessons and real-world examples to guide implementers, donors, and digital inclusion advocates.

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