User Experience

14 Resources
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Research
Digital Financial Services Digital Transformation Digitization Benefits Digitization Risks & Barriers
Research
Digital Financial Services Digital Transformation Digitization Benefits Digitization Risks & Barriers

Digitization of SACCOs in Uganda: Drivers and Impact Study

By David Nanambi Wayiku & Prisca Adong
Asigma & Mercy Corps
2023

Digitization of SACCOs in Uganda: Drivers and Impact Study

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Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Literacy
Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Literacy

DSG Toolkit: Digital User Dialogues

By Lauren Hendricks, Dennis Mello & Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

DSG Toolkit: Digital User Dialogues

Digital tools offer a wide range of benefits to users, but it takes specific skills and knowledge to use a mobile phone effectively and safely. The resources and dialogue suggestions provided in this tool were created to help facilitators demonstrate the value and the functionality of mobile phones and mobile internet to savings group members, […]
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Tool
digital divide Digital Inclusion Digital Literacy Digital Transformation
Tool
digital divide Digital Inclusion Digital Literacy Digital Transformation

DSG Toolkit: Promoting Women’s Digital Capabilities

By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

DSG Toolkit: Promoting Women’s Digital Capabilities

Limited digital capability—understood as knowledge, attitudes and skills necessary to use digital tools effectively, confidently and safely —is a key barrier to women’s adoption of technology, including digital solutions for savings groups. This tool provides practical tips and suggestions for promoting digital capability among women as part of any digitization project. It is intended for […]
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Tool
Consumer Protection Digitization Risks & Barriers Gender Personal Security
Tool
Consumer Protection Digitization Risks & Barriers Gender Personal Security

DSG Toolkit: Addressing Risks of Gender-Based Violence

By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

DSG Toolkit: Addressing Risks of Gender-Based Violence

This tool was created to inform implementing organizations on the risks of gender-based violence (GBV) (including technology-facilitated GBV and intimate partner violence), which may occur as a negative consequence of a woman’s digital journey. The tool includes strategies to help mitigate these risks. Strategies could include community education, gender dialogues and GBV service mapping; promoting […]
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Article
Digital Payments Digital Recordkeeping Digitization Benefits Economic Development
Article
Digital Payments Digital Recordkeeping Digitization Benefits Economic Development

Digital Finance: Enhancing Women’s Participation in Village Savings and Loan Associations

By Natalie Petrulla
Agrilinks
2022

Digital Finance: Enhancing Women’s Participation in Village Savings and Loan Associations

This article summarizes the findings from the Feed the Future Agricultural Development and Value Chain Enhancement (ADVANCE II) project in Ghana, focusing on the impact of the project on Village Savings and Loan Associations (VSLAs) and women’s empowerment. In partnership with the Mobile Telephone Network (MTN), ADVANCE II registered four VSLAs in Ghana’s northern region […]
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Article
Digital Inclusion Digital Payments Digital Recordkeeping Digital Transformation
Article
Digital Inclusion Digital Payments Digital Recordkeeping Digital Transformation

Reaching Informal Savings Groups with Formal Financial Products: A Study’s Unexpected Findings Reveal the Challenges of Digitizing Transactions

By Raksha Vasudevan
NextBillion
2022

Reaching Informal Savings Groups with Formal Financial Products: A Study’s Unexpected Findings Reveal the Challenges of Digitizing Transactions

This article discusses the main findings from a qualitative assessment of Savings at the Frontier (SatF) projects in Ghana, Tanzania, and Zambia, implemented in 2015-2022 and funded by the Mastercard Foundation. The program sought to bridge the gap between formal financial services and informal savings groups, enabling members to access the financial services that best […]
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Research
Digital Payments Digital Recordkeeping Digitization Benefits Digitization Risks & Barriers
Research
Digital Payments Digital Recordkeeping Digitization Benefits Digitization Risks & Barriers

Unleashing the Potential of Digital Saving Groups to Build Financial Resilience in Rwanda

By Yi Nancy Liu & Emile Ndayambaje
UNCDF
2022

Unleashing the Potential of Digital Saving Groups to Build Financial Resilience in Rwanda

This case study examines two digital savings group solutions – Mvend and SAVE – promoted within UNCDF’s REFAD program in Rwanda. These solutions were adopted by REFAD partners to expand financial inclusion and improve resilience in refugee camps and host communities in Rwanda. The case study discusses some of the successes, enablers, and impediments on […]
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Training
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy
Training
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy

Hey Sister! Show me the Mobile Money!

Strategic Impact Advisors
2021

Hey Sister! Show me the Mobile Money!

Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]
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Brief
Digital Financial Services Digital Inclusion Digital Literacy Digitization Planning
Brief
Digital Financial Services Digital Inclusion Digital Literacy Digitization Planning

Enabling Women’s Financial Inclusion through Digital Financial Literacy

FinEquity
2021

Enabling Women’s Financial Inclusion through Digital Financial Literacy

This FinEquity brief explores the relationship between digital financial literacy (DFL) and women’s digital financial inclusion. The brief outlines the components, enablers, and challenges to women’s DFL, and demonstrates how the various dimensions of DFL are inter-connected and should not be addressed in isolation. Drawing from the experiences of FinEquity members, the brief explores good […]
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Research
digital divide Digital Inclusion Digital Transformation Digitization Benefits
Research
digital divide Digital Inclusion Digital Transformation Digitization Benefits

The Impact of Gender in Digital Solutions for Savings Groups

International Center for Research on Women
2020

The Impact of Gender in Digital Solutions for Savings Groups

This document is one of three research briefs that highlight key insights from a study of digital savings groups (DSGs) conducted in rural Tanzania from August 2019 through February 2020. The research was conducted by the International Center for Research on Women (ICRW) working with savings groups supported by PCI, a Global Communities Partner, and […]