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COVID-19 Digital Financial Services Digital Inclusion Digital Payments Digitization Benefits Financial Inclusion

Global Findex: Digitalization in COVID-19 Boosted Financial Inclusion

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Leora Klapper, Jean Pesme, Sophie Sirtaine
2022
CGAP (Consultative Group to Assist the Poor)
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This article discusses the 2021 edition of the Global Findex, the worldwide measurement of financial inclusion published by the World Bank Group. Specifically, the article highlights two major trends in the data: the growth in digital payments during the COVID-19 pandemic and the relationship between digital payment adoption and the use of other financial services. The article concludes that digital payments are paving the way for broader use of financial services.

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