Tool
Empowering Women on a Journey Towards Digital Financial Capability
By Marina Dimova, Jaclyn Berfond, Sonja Kelly & Whitney Mapes
Women’s World Banking
2021
Empowering Women on a Journey Towards Digital Financial Capability
This guide summarizes key components and concepts in digital financial capability (DFC) and explores key principles in the design of DFC programs. By leveraging the five principles (Who, What, When, Where, and How) and their associated design elements, financial services providers, policy makers, and other stakeholders can help women customers take the journey toward confident […]