Consumer Protection

7 Resources
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Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Transformation
Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Transformation

Digital Savings Group (DSG) Toolkit: Data Privacy and Security

By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

Digital Savings Group (DSG) Toolkit: Data Privacy and Security

This tool is designed to help DSG implementers ask technology providers the right questions about their data security policies and protocols, with the goal of protecting the data privacy rights of DSG members.   Digital solution providers (e.g., fintech companies) are de facto custodians of group and member data, which can be prone to hacking, manipulation […]
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Blog Post
Consumer Protection Digital Financial Services Digital Inclusion Digitization Benefits
Blog Post
Consumer Protection Digital Financial Services Digital Inclusion Digitization Benefits

Savings-led Digital Finance: The Dawn of a New Era?

By Philip Acton & Finn Tiedemann
August 31, 2022

Savings-led Digital Finance: The Dawn of a New Era?

This blog explores “savings-led” digital finance apps, such as DreamSave, that use clients' savings capacity as a proxy for the ability to repay a loan, opening up a potential new era for digital finance.
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Article
Consumer Protection Data Privacy & Security Digital Inclusion Financial Service Providers
Article
Consumer Protection Data Privacy & Security Digital Inclusion Financial Service Providers

Break the Bias: Evidence Shows Digital Finance Risks Hit Women the Hardest

By Majorie Chalwe-Mulenga, Yasmin Bin-Humam & Eric Duflos
CGAP (Consultative Group to Assist the Poor)
2022

Break the Bias: Evidence Shows Digital Finance Risks Hit Women the Hardest

This article explores evidence which shows that women are more likely to experience most risks identified in CGAP’s typology of 66 DFS consumer risks than men. CGAP observes that long-standing digital financial service (DFS) risks are not only getting worse, but new risks are emerging every year, and women are more vulnerable to DFS risks than […]
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Tool
Consumer Protection Data Privacy & Security Digital Transformation Digitization Planning
Tool
Consumer Protection Data Privacy & Security Digital Transformation Digitization Planning

Quickly Identifying Potential Data Risks

By Amos Doornbos
MERL Tech
2022

Quickly Identifying Potential Data Risks

This resource is designed to help development actors increase the effectiveness of digital tools and data, while reducing the risks and the potential for harm. We often assume that data protection is the job of informational technology (IT) specialists. IT has a role to play, but so does operations staff. Operations staff determine what data […]
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Training
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy
Training
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy

Hey Sister! Show me the Mobile Money!

Strategic Impact Advisors
2021

Hey Sister! Show me the Mobile Money!

Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]
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Article
Consumer Protection Digital Inclusion Digital Literacy Digitization Planning
Article
Consumer Protection Digital Inclusion Digital Literacy Digitization Planning

Leveraging Digital Financial Capability to Drive Women’s Financial Inclusion

By Marina Dimova & Julia Arnold
Women’s World Banking
2021

Leveraging Digital Financial Capability to Drive Women’s Financial Inclusion

This article explores digital financial capability (DFC) as a critical component of the digital transformation journey, especially for women. Financial capability must evolve to include DFC, so low-income women are not left behind. Research by CFI reveals that traditional financial literacy approaches are ineffective and women are particularly affected by social norms. In the same […]
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Brief
Consumer Protection Data Privacy & Security Digital Payments Digital Recordkeeping
Brief
Consumer Protection Data Privacy & Security Digital Payments Digital Recordkeeping

Digital Savings Groups

By Mark Staehle
SEEP Network
2020

Digital Savings Groups

This learning brief examines the design options and essential tradeoffs in solution development based on a survey of 12 digital savings group (DSG) solution providers. The findings are outlined in six sections: 1) Introduction; 2) The benefits of savings groups; 3) User experience; 4) The business of DSGs; 5) Consumer protection, and 6) What will […]