Consumer Protection

12 Resources
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Tool
Consumer Protection Data Privacy & Security digital divide Digital Identity
Tool
Consumer Protection Data Privacy & Security digital divide Digital Identity

Global Digital Compact

Office of the UN Secretary General’s Special Envoy on Technology
2023

Global Digital Compact

In September 2021, the Secretary General of the United Nations released a report Our Common Agenda, which included a proposed Global Digital Compact to be agreed upon at the Summit of the Future in September 2024. This website includes information about the Compact, which is expected to “outline shared principles for an open, free and […]
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Multimedia
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy
Multimedia
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy

Global Digital Development Forum 2023

USAID, Chemonics, IBM et al.
2023

Global Digital Development Forum 2023

On April 26-27, 2023, the Global Digital Development Forum was held online, co-organized by USAID, Chemonics, IBM, Deloitte, DAI, Google, RTI International, Save the Children, Interledger Foundation, Bixal, Palladium, and TechChange. While the event has now passed, anyone who is interested can still register here to access recorded sessions. All of the recorded sessions are […]
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Blog Post
Consumer Protection Financial Products & Services FinTech Innovation
Blog Post
Consumer Protection Financial Products & Services FinTech Innovation

Sharing the Risk: “Micro Equity” for Savings Groups in the Digital Era

By Philip Acton,
November 21, 2022

Sharing the Risk: “Micro Equity” for Savings Groups in the Digital Era

This blog post explores Micro Equity – an investment product for savings groups designed and implemented by DreamStart Labs, a DSG technology vendor.
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Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Literacy
Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Literacy

DSG Toolkit: Digital User Dialogues

By Lauren Hendricks, Dennis Mello & Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

DSG Toolkit: Digital User Dialogues

Digital tools offer a wide range of benefits to users, but it takes specific skills and knowledge to use a mobile phone effectively and safely. The resources and dialogue suggestions provided in this tool were created to help facilitators demonstrate the value and the functionality of mobile phones and mobile internet to savings group members, […]
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Tool
Consumer Protection Digitization Risks & Barriers Gender Personal Security
Tool
Consumer Protection Digitization Risks & Barriers Gender Personal Security

DSG Toolkit: Addressing Risks of Gender-Based Violence

By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

DSG Toolkit: Addressing Risks of Gender-Based Violence

This tool was created to inform implementing organizations on the risks of gender-based violence (GBV) (including technology-facilitated GBV and intimate partner violence), which may occur as a negative consequence of a woman’s digital journey. The tool includes strategies to help mitigate these risks. Strategies could include community education, gender dialogues and GBV service mapping; promoting […]
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Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Transformation
Tool
Consumer Protection Data Privacy & Security Digital Inclusion Digital Transformation

DSG Toolkit: Data Privacy and Security

By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022

DSG Toolkit: Data Privacy and Security

This tool is designed to help DSG implementers ask technology providers the right questions about their data security policies and protocols, with the goal of protecting the data privacy rights of DSG members.   Digital solution providers (e.g., fintech companies) are de facto custodians of group and member data, which can be prone to hacking, manipulation […]
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Blog Post
Consumer Protection Digital Financial Services Digital Inclusion Digitization Benefits
Blog Post
Consumer Protection Digital Financial Services Digital Inclusion Digitization Benefits

Savings-led Digital Finance: The Dawn of a New Era?

By Philip Acton & Finn Tiedemann
August 31, 2022

Savings-led Digital Finance: The Dawn of a New Era?

This blog explores “savings-led” digital finance apps, such as DreamSave, that use clients' savings capacity as a proxy for the ability to repay a loan, opening up a potential new era for digital finance.
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Article
Consumer Protection Data Privacy & Security Digital Inclusion Financial Service Providers
Article
Consumer Protection Data Privacy & Security Digital Inclusion Financial Service Providers

Break the Bias: Evidence Shows Digital Finance Risks Hit Women the Hardest

By Majorie Chalwe-Mulenga, Yasmin Bin-Humam & Eric Duflos
CGAP (Consultative Group to Assist the Poor)
2022

Break the Bias: Evidence Shows Digital Finance Risks Hit Women the Hardest

This article explores evidence which shows that women are more likely to experience most risks identified in CGAP’s typology of 66 DFS consumer risks than men. CGAP observes that long-standing digital financial service (DFS) risks are not only getting worse, but new risks are emerging every year, and women are more vulnerable to DFS risks than […]
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Tool
Consumer Protection Data Privacy & Security Digital Transformation Digitization Planning
Tool
Consumer Protection Data Privacy & Security Digital Transformation Digitization Planning

Quickly Identifying Potential Data Risks

By Amos Doornbos
MERL Tech
2022

Quickly Identifying Potential Data Risks

This resource is designed to help development actors increase the effectiveness of digital tools and data, while reducing the risks and the potential for harm. We often assume that data protection is the job of informational technology (IT) specialists. IT has a role to play, but so does operations staff. Operations staff determine what data […]
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Training
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy
Training
Consumer Protection Digital Financial Services Digital Inclusion Digital Literacy

Hey Sister! Show me the Mobile Money!

Strategic Impact Advisors
2021

Hey Sister! Show me the Mobile Money!

Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]