Consumer Protection
12 Resources
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Tool
Global Digital Compact
Office of the UN Secretary General’s Special Envoy on Technology
2023
Global Digital Compact
In September 2021, the Secretary General of the United Nations released a report Our Common Agenda, which included a proposed Global Digital Compact to be agreed upon at the Summit of the Future in September 2024. This website includes information about the Compact, which is expected to “outline shared principles for an open, free and […]
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Multimedia
Global Digital Development Forum 2023
USAID, Chemonics, IBM et al.
2023
Global Digital Development Forum 2023
On April 26-27, 2023, the Global Digital Development Forum was held online, co-organized by USAID, Chemonics, IBM, Deloitte, DAI, Google, RTI International, Save the Children, Interledger Foundation, Bixal, Palladium, and TechChange. While the event has now passed, anyone who is interested can still register here to access recorded sessions. All of the recorded sessions are […]
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Blog Post
Sharing the Risk: “Micro Equity” for Savings Groups in the Digital Era
By
Philip Acton,
November 21, 2022
Sharing the Risk: “Micro Equity” for Savings Groups in the Digital Era
This blog post explores Micro Equity – an investment product for savings groups designed and implemented by DreamStart Labs, a DSG technology vendor.
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Tool
DSG Toolkit: Digital User Dialogues
By Lauren Hendricks, Dennis Mello & Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022
DSG Toolkit: Digital User Dialogues
Digital tools offer a wide range of benefits to users, but it takes specific skills and knowledge to use a mobile phone effectively and safely. The resources and dialogue suggestions provided in this tool were created to help facilitators demonstrate the value and the functionality of mobile phones and mobile internet to savings group members, […]
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Tool
DSG Toolkit: Addressing Risks of Gender-Based Violence
By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022
DSG Toolkit: Addressing Risks of Gender-Based Violence
This tool was created to inform implementing organizations on the risks of gender-based violence (GBV) (including technology-facilitated GBV and intimate partner violence), which may occur as a negative consequence of a woman’s digital journey. The tool includes strategies to help mitigate these risks. Strategies could include community education, gender dialogues and GBV service mapping; promoting […]
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Tool
DSG Toolkit: Data Privacy and Security
By Lauren Hendricks, Dennis Mello, Paulina (Paula) Rudnicka
Global Communities, Women for Women International
2022
DSG Toolkit: Data Privacy and Security
This tool is designed to help DSG implementers ask technology providers the right questions about their data security policies and protocols, with the goal of protecting the data privacy rights of DSG members. Digital solution providers (e.g., fintech companies) are de facto custodians of group and member data, which can be prone to hacking, manipulation […]
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Blog Post
Savings-led Digital Finance: The Dawn of a New Era?
By Philip Acton & Finn Tiedemann
August 31, 2022
Savings-led Digital Finance: The Dawn of a New Era?
This blog explores “savings-led” digital finance apps, such as DreamSave, that use clients' savings capacity as a proxy for the ability to repay a loan, opening up a potential new era for digital finance.
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Article
Break the Bias: Evidence Shows Digital Finance Risks Hit Women the Hardest
By Majorie Chalwe-Mulenga, Yasmin Bin-Humam & Eric Duflos
CGAP (Consultative Group to Assist the Poor)
2022
Break the Bias: Evidence Shows Digital Finance Risks Hit Women the Hardest
This article explores evidence which shows that women are more likely to experience most risks identified in CGAP’s typology of 66 DFS consumer risks than men. CGAP observes that long-standing digital financial service (DFS) risks are not only getting worse, but new risks are emerging every year, and women are more vulnerable to DFS risks than […]
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Tool
Quickly Identifying Potential Data Risks
By Amos Doornbos
MERL Tech
2022
Quickly Identifying Potential Data Risks
This resource is designed to help development actors increase the effectiveness of digital tools and data, while reducing the risks and the potential for harm. We often assume that data protection is the job of informational technology (IT) specialists. IT has a role to play, but so does operations staff. Operations staff determine what data […]
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Training
Hey Sister! Show me the Mobile Money!
Strategic Impact Advisors
2021
Hey Sister! Show me the Mobile Money!
Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]