DSG Hub Blog

This tool includes sample job descriptions (JDs) for key digitization project staff with a focus on knowledge, skills and abilities related to mobile and digital technology as well as gender integration. The tool includes both “Roles and Responsibilities” and “Qualifications,” which can be added to existing JDs to ensure they have adequate skills to support […]

This article discusses the 2021 edition of the Global Findex, the worldwide measurement of financial inclusion published by the World Bank Group. Specifically, the article highlights two major trends in the data: the growth in digital payments during the COVID-19 pandemic and the relationship between digital payment adoption and the use of other financial services. […]

This half-day workshop brought together key refugee response actors – including digital and financial service providers, policy makers, donors, implementers and humanitarian actors – to encourage stock-taking of the digital savings groups landscape in the Uganda refugee response, and foster critical reflection. The event was organized in April 2022 by UNCDF, the Uganda Inter-Agency Cash […]

The glossary is a compilation of definitions related to digitization of savings groups, created to help stakeholders working in the DSG sector use the right words and ask the right questions. DSGs lie at the intersection of savings groups, financial inclusion, and technology—each with their own body of knowledge and technical language. The purpose of […]

Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]

This guide summarizes key components and concepts in digital financial capability (DFC) and explores key principles in the design of DFC programs. By leveraging the five principles (Who, What, When, Where, and How) and their associated design elements, financial services providers, policy makers, and other stakeholders can help women customers take the journey toward confident […]

This article explores digital financial capability (DFC) as a critical component of the digital transformation journey, especially for women. Financial capability must evolve to include DFC, so low-income women are not left behind. Research by CFI reveals that traditional financial literacy approaches are ineffective and women are particularly affected by social norms. In the same […]