Article
Pitfalls in MFI Digitization: What They Are and How to Avoid Them
By Stefan Staschen, Estelle Darie-Rousseaux, Mark Flaming & Gerhard Coetzee
Consultative Group to Assist the Poor (CGAP)
2022
Pitfalls in MFI Digitization: What They Are and How to Avoid Them
This blog series looks at the most common mistakes that microfinance institutions (MFIs) make when digitizing so that other MFIs can avoid them. The articles examine the common pitfalls of not getting the business case right, not listening to the customer, getting bogged down in technology, underestimating change management, and overlooking the regulatory environment. […]