Change Management

3 Resources
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Blog Post
Change Management Digital Financial Services Digital Transformation Digitization Planning
Blog Post
Change Management Digital Financial Services Digital Transformation Digitization Planning

Digital Incrementalism and Savings Groups: Lessons from the History of Digital Microfinance

By David Panetta,
July 29, 2022

Digital Incrementalism and Savings Groups: Lessons from the History of Digital Microfinance

In the social sector, much ink is spilled on disruptive change. The social, economic, and environmental challenges of our world are indeed substantial and often daunting, so the search for – and allure of – disruptive solutions is understandable. But the reality is that most sustainable progress is incremental. Incremental Innovation As opposed to disruptive […]
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Blog Post
Change Management Digital Transformation Digitization Benefits Digitization Costs
Blog Post
Change Management Digital Transformation Digitization Benefits Digitization Costs

Truth-testing (and Quantifying) the Costs and Benefits of Digital Savings Groups

By David Panetta,
May 20, 2022

Truth-testing (and Quantifying) the Costs and Benefits of Digital Savings Groups

This blog post explores the costs and benefits of digital savings groups, and underlines the importance of truth-testing and quantifying them with greater rigor and precision.
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Article
Change Management Digital Transformation Digitization Costs Digitization Risks & Barriers
Article
Change Management Digital Transformation Digitization Costs Digitization Risks & Barriers

Pitfalls in MFI Digitization: What They Are and How to Avoid Them

By Stefan Staschen, Estelle Darie-Rousseaux, Mark Flaming & Gerhard Coetzee
Consultative Group to Assist the Poor (CGAP)
2022

Pitfalls in MFI Digitization: What They Are and How to Avoid Them

This blog series looks at the most common mistakes that microfinance institutions (MFIs) make when digitizing so that other MFIs can avoid them. The articles examine the common pitfalls of not getting the business case right, not listening to the customer, getting bogged down in technology, underestimating change management, and overlooking the regulatory environment.   […]