Get Started with Digital Technology
41 Resources
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Training
Hey Sister! Show me the Mobile Money!
Strategic Impact Advisors
2021
Hey Sister! Show me the Mobile Money!
Hey Sister! is an IVR (interactive voice response) digital financial literacy (DFL) campaign designed to increase women’s ability to access and use digital financial services (DFS). The campaign lessons are available online for use and adaptation by anyone, anywhere. Particular resources have been tailored and made available for learning and facilitation in Ghana, Kenya, Malawi, […]
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Tool
Empowering Women on a Journey Towards Digital Financial Capability
By Marina Dimova, Jaclyn Berfond, Sonja Kelly & Whitney Mapes
Women’s World Banking
2021
Empowering Women on a Journey Towards Digital Financial Capability
This guide summarizes key components and concepts in digital financial capability (DFC) and explores key principles in the design of DFC programs. By leveraging the five principles (Who, What, When, Where, and How) and their associated design elements, financial services providers, policy makers, and other stakeholders can help women customers take the journey toward confident […]
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Article
Leveraging Digital Financial Capability to Drive Women’s Financial Inclusion
By Marina Dimova & Julia Arnold
Women’s World Banking
2021
Leveraging Digital Financial Capability to Drive Women’s Financial Inclusion
This article explores digital financial capability (DFC) as a critical component of the digital transformation journey, especially for women. Financial capability must evolve to include DFC, so low-income women are not left behind. Research by CFI reveals that traditional financial literacy approaches are ineffective and women are particularly affected by social norms. In the same […]
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Brief
Enabling Women’s Financial Inclusion through Digital Financial Literacy
FinEquity
2021
Enabling Women’s Financial Inclusion through Digital Financial Literacy
This FinEquity brief explores the relationship between digital financial literacy (DFL) and women’s digital financial inclusion. The brief outlines the components, enablers, and challenges to women’s DFL, and demonstrates how the various dimensions of DFL are inter-connected and should not be addressed in isolation. Drawing from the experiences of FinEquity members, the brief explores good […]
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Article
Can Free Phones Close the Gender Divide?
By Catherine Highet, Nisha Singh & Arisha Salman
Consultative Group to Assist the Poor (CGAP)
2021
Can Free Phones Close the Gender Divide?
This article explores the gender gap in mobile phone ownership and efforts to get phones into the hands of more women at the last mile. While these efforts have undeniably increased women’s access to phones, it is less clear if and how women are using phones to improve their lives. The article concludes that handset […]
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Research
Digitizing Savings Groups: Rethinking Financial Inclusion for the Poor
By Latif Amars, Sofie Blakstad & Anaïs Ndjavé
hiveonline
2021
Digitizing Savings Groups: Rethinking Financial Inclusion for the Poor
This white paper, from hiveonline, explores the case for digitizing savings groups. The paper examines the challenges of reaching remote, poor populations and provides a brief introduction to the history, scope, and basic elements of the Village Savings and Loan Association (VSLA) methodology. The paper notes that digitization of savings groups can result in the […]
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Brief
Digital Savings Groups
By Mark Staehle
SEEP Network
2020
Digital Savings Groups
This learning brief examines the design options and essential tradeoffs in solution development based on a survey of 12 digital savings group (DSG) solution providers. The findings are outlined in six sections: 1) Introduction; 2) The benefits of savings groups; 3) User experience; 4) The business of DSGs; 5) Consumer protection, and 6) What will […]
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Tool

Tool
Digital Financial Services
Digitization Benefits
Digitization Planning
Digitization Risks & Barriers
Savings Groups’ Linkages Toolkit
By Hermann Messan et al.
United Nations Capital Development Fund (UNCDF)
2020
Savings Groups’ Linkages Toolkit
This toolkit offers practical guidance to financial service providers (FSP) which are already providing or intend to provide formal financial services, including digital financial services (DFS), to savings groups. Insights and lessons offered in this toolkit are based on the experiences of six FSPs, which are UNCDF’s MicroLead partners in Benin, Burkina Faso, Ghana, Malawi, […]
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Training
Digital Literacy Training Guide: A Guide for Mobile Money Agents and Digital Literacy Change Agents
GSMA
2020
Digital Literacy Training Guide: A Guide for Mobile Money Agents and Digital Literacy Change Agents
The purpose of this training guide is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them. The guide has seven modules with clear lesson plans and guidance for trainers. Participants will learn about the different ways […]
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Tool
Reaching 50 Million Women with Mobile: A Practical Guide
By Dominica Lindsey
GSMA
2020
Reaching 50 Million Women with Mobile: A Practical Guide
This guide outlines practical steps that mobile operators can take to reach women customers. Drawing on its research and work across Africa, Asia and Latin America over the last decade, GSMA has distilled 10 key recommendations for reaching women with mobile. While consideration of the unique local context is crucial, some overarching themes have emerged. […]